Returns
We have a two (2)-calendar-day return policy on all our products, which means you have two( 2)-calendar-days from the date your package is marked as delivered to return the garment. The postmark will be used to determine the date of return.
Given the sensitive nature of what we sell, to be eligible for a return your item MUST be in the same condition that you received it, unworn (beyond the initial try on), unused, with tags, and in all of its original packaging. In order to protect yourself and the faja, you MUST use clean underwear and NO WHITE DEODORANT when trying on your garment to be eligible for returns.
IF the original packaging is damaged or not returned, you will not be eligible for a return and your garment may not be returned to you.
Returns Denials
If your return is denied because it was determined that you did not meet all of the return conditions you will be charged a 20% fee (25% for items under $100) + shipping and your item will be returned to you. If you decide to the fees for your denied return, then no refund will be issued and your product(s) will not be returned to you. We cannot accept returns on sale items or gift cards.
Exchanges
For exchanges, your delivery fee would be charged, and eligibility is contingent upon adherence to the outlined return policy criteria.
Refunds
All references to currency are to Trinidad and Tobago Dollas (TTD). We will notify you once we’ve received and inspected your return to let you know if the refund was approved or denied. If approved, you’ll be automatically refunded to your original payment method within ten (10) business days minus the 20% cleaning and restocking fee. For items under $100 the cleaning and restocking fee is 25%. Please remember it can take some time for your bank or credit card company to process and post the refund, too. If your request is denied, we will notify you in writing that you did not meet the conditions of this return policy.
If more than five (5) calendar days have passed since we’ve approved your return and you have not received notifications for us, please contact us at shapemyway@gmail.com
For a full refund (minus the 20% or 25% restocking fee) the following conditions must be met:
- Must be free of marks, stains, fluids and scents, including deodorant, bodily fluids or perfume
- Products must be unworn (beyond the initial try-on), unaltered, and unwashed
- Tags must be attached
- Products must be shipped back in original packing material
- Return must be shipped back in original mailer or a box designed for e-commerce shipping
- All included accessories must be returned in new condition
- Return request must be received within two (2) calendar days of receipt AND the item must be shipped back within that same two (2) calendar days. If our delayed response is the reason you miss the 2-day period, your return will be accepted, but you must ship your product the business day after approval, or your return may be denied and product may not be returned.
If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. A restocking and cleaning fee will be charged for all returns. Items sent back to us without first requesting a return will not be accepted and a return will not be granted. Please note that if your country of residence is not Trinidad or Tobago, shipping your goods may take longer than expected.
You can always contact us for any return questions at shapemyway@gmail.com.
NO REFUNDS ON GIFT CARDS
Damages & Issues
Please inspect your order upon receipt and contact us immediately if the item is defective, damaged, or if you receive the wrong item, so that we may evaluate the issue and make it right.
